Cancellation Policy

CANCELLATION & REFUND POLICY

To maintain our high standards of service and customer satisfaction, Little Buds LLC FZ has established the following guidelines regarding payments, returns, and cancellations.

1. Payment Security Your security is our priority. We do not share or pass any debit or credit card details to third parties. All transactions are processed through secure, encrypted gateways.

2. Cancellations & Refunds

  • Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

  • Order Processing Notice: Cancellations are permitted provided the order has not yet been processed or dispatched. Once an arrangement is in the design phase or out for delivery, cancellations are no longer accepted.

3. Returns & Replacements Due to the perishable nature of fresh flowers and floral arrangements, we adhere to the following strict guidelines:

  • Eligibility: Returns or replacements are accepted only for items that arrive damaged, defective, or do not match your original order.

  • Reporting Window: Any issues must be reported to our customer service team on the same day of delivery.

  • Non-Returnable Items: Fresh floral items and perishable goods delivered in good condition are non-returnable and non-refundable.

Contact Us for Assistance

  • Email Support: littlebudshere@gmail.com

  • WhatsApp / Call: +971 52 579 0409